Cooperative Response Center, Inc. (CRC)

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Basic Business Information

• Business Name: Cooperative Response Center, Inc. (CRC)
• Category/Industry: Contact Center, Alarm Monitoring, Software Provider
• Headquarters Address: 2000 8th St. NW, Austin, MN 55912
• Regional Office (Dunlap, TN): 207 Resource Rd, Dunlap, TN 37327
• Other Regional Offices: Abilene, TX; Kirksville, MO
• Phone: (423) 904-5018
• Email: info@crc.coop
• Website: https://www.crc.coop/
• Social Media:
  • Facebook: facebook.com/CRCInc/
  • LinkedIn: linkedin.com/company/cooperative-response-center/
  • X: x.com/crccoop
  • YouTube: YouTube Channel
• Business Hours: 24/7 Operation (always open)
• Year Established: 1992
• Governance: Cooperatively owned, governed by Board of Directors

About Cooperative Response Center, Inc. (CRC)

Founded in 1992, Cooperative Response Center, Inc. (CRC) is a nationwide, cooperatively owned organization that delivers reliable, innovative contact center solutions, alarm monitoring, and software products. CRC specializes in supporting electric utilities and energy providers with seamless 24/7 call management, emergency response, and technical integration services. With its regional office in Dunlap, TN, CRC serves the Sequatchie County area, surrounding communities, and utilities across the United States.

CRC’s professional team leverages advanced technology and decades of experience to ensure utilities and their customers get responsive support—whether during power outages, emergencies, or daily operations. Their community-focused values, robust software solutions, and industry expertise make CRC a leader in utility contact center and monitoring services nationwide.

Service Areas

• Dunlap, TN
• Sequatchie County
• Marion County
• Bledsoe County
• Hamilton County
• Soddy-Daisy
• Pikeville
• Dayton
• Jasper
• Chattanooga area
• All of Tennessee (remote services)
• Nationwide (utility clients across the U.S.)

Services & Products Offered

• 24/7 Contact Center Services
• Alarm Monitoring (Utility, Commercial, Substation)
• CRCLink Outage Communication Software
• Call Management for Electric Utilities
• Line Crew Dispatch and Coordination
• AMI, CIS, and OMS Integration
• Outage Texting Services
• Video Monitoring of Substations
• Custom Software Solutions for Utilities

Checklist for Visitors or Callers

• Determine which services your organization requires (contact center, alarm monitoring, software, etc.)
• Have your utility/company details ready for inquiries
• Request a demonstration of CRCLink or other software if relevant
• Ask about onboarding, integration, and support timelines
• Inquire about community involvement or partnership opportunities
• Check for current job openings on their website if seeking employment
• Request customer testimonials or references if desired
• Verify data security, privacy policies, and compliance credentials
• Request information about the CRC Foundation or scholarship programs
• Ask about ongoing or upcoming industry events or training sessions

Questions to Ask the Business

• What utilities or organizations does CRC typically serve?
• What is the onboarding process for new members or clients?
• How is data handled and secured within CRC’s systems?
• Can you customize contact center solutions for unique needs?
• How quickly can CRC respond to large-scale outages or emergencies?
• What integrations are available with existing utility software?
• Is 24/7 alarm monitoring included for all clients?
• Are there setup or training fees for new members?
• How does CRC support local community initiatives?
• How do we contact support for urgent issues?

Frequently Asked Questions (FAQ)

• Q: Does CRC provide services nationwide?
  A: Yes, CRC supports utility and business clients throughout the United States.
• Q: What are CRC’s business hours?
  A: CRC operates 24/7/365 to provide continuous support and monitoring.
• Q: Who owns CRC?
  A: CRC is cooperatively owned by its utility members and governed by a Board of Directors.
• Q: What software products does CRC offer?
  A: CRCLink outage communication software, AMI/CIS/OMS integration, and custom utility software solutions.
• Q: How can I apply for a job at CRC?
  A: Visit the careers page on the CRC website for current openings.
• Q: Does CRC offer training or technical support?
  A: Yes, CRC provides training and ongoing support for all member utilities and clients.

Customer Reviews & Testimonials

• “CRC’s team handled our outage calls quickly and professionally—excellent service during a stressful event.” – Utility Client
• “The CRCLink software streamlined our outage communication. Our members are more informed and satisfied.” – Electric Cooperative
• “Responsive, knowledgeable, and community-oriented. CRC is a true partner for our utility.” – Cooperative Manager

Payment Methods Accepted

• Information not specified – contact CRC for billing and payment details

Special Offers & Community Initiatives

• CRC Foundation scholarships for member community students
• Annual CRC Meeting and industry events

Certifications & Memberships

• Cooperatively owned and operated
• Board of Directors governance
• Industry memberships and ongoing training (contact for specifics)

Executive Team

• Brad Fjelsta – President/CEO
• Paul Thompson – COO/CFO
• Dan Otteson – VP, Marketing & Membership
• Shawna Johnson – VP, Human Resources
• Jeff Hanson – VP, Information Technology

Local Partnerships & Community Engagement

• CRC Foundation supports charitable causes and local scholarships
• Active involvement in industry events, regional economic development, and local hiring

Referenced URLs & Social Media

• Official Website
• Dunlap TN Office Map
• Facebook
• LinkedIn
• X
• YouTube Channel
• Executive Team
• Board of Directors
• Careers

Contact Information

• General Inquiries: info@crc.coop
• Phone: (423) 904-5018 (Dunlap TN Regional Office)
• For urgent issues or support, visit the website or call 24/7